| Frequently Asked Questions | |
| About Our Dresses |
| Stock Availability |
| Domestic Shipping |
| International Orders
|
| Payment Information |
| I Would Like to Place an Order |
| I Have an Order |
| About NewYorkDress.com |
| About Our Dresses |
| Q: | Are all of the dresses on your site authentic designs? |
| A: | We are an authorized retailer for all of the designers that we carry and all of our dresses are original pieces.
|
| Q: | How do I know what size to order? |
| A: |
To determine your size for a particular dress we recommend that you have your bust,waist and hips measurements taken and compare them to the measurements found on the
size chart for that dress. To pull up the size chart click on, "What's My Size," next to the
size selector on the page of the dress you are interested in. Sizing
varies by designer and
style, so be sure to consult the chart for the dress you are interested in. We recommend
choosing the size that comfortably fits all of your measurements. If you are between sizes we recommend choosing the larger size so you can have the dress altered by a tailor or seamstress for a perfect fit.
|
| Q: | How do I determine my measurements? |
| A: | We recommend having your measurements taken by a professional tailor or seamstress or having someone help you take them. Measurements should be taken in the undergarments you plan to wear under your dress. Make sure to keep the measuring tape comfortably loose, like you'd want your dress to fit.
Bust Measurement -Standing up straight, with your arms at your side, measure the fullest part of your chest and around your back..
Waist Measurement -Measure
the narrowest part of your torso or where your waist creases when you bend to the side.
Hips-Standing
up straight, measure around the fullest part of your hips.
If you’re not sure if
you’re taking your measurements properly you can watch our
sizing
video here.
|
| Q: | According to the size chart I am a
different size than I am used to wearing. Why is that? |
| A: | Dresses are sized differently than regular clothing
so the best size for you might not be the one you're used to wearing. We recommend that you choose
your size based on your measurements and the dress' size chart.
|
| Q: |
How can I see a dress in another
color? |
| A: | If
a dress is not pictured in the color you are looking for, you can contact us to request an image or description of the color
you are interested in.
|
| Q: | How long are the dresses? |
| A: |
Length varies by the style and
designer, however full-length gowns generally measure 55-60"(140-152cm) from the collarbone
to the bottom hem and short dresses range from 27-32"(68-80cm). contact us to request the length of a particular design.
|
| Q: | How
can I tell what kind of fabric a dress is made of? |
| A: | If the type of fabric is not included in the product
description we would be happy to find out for you. Contact us to request more information.
|
| Q: | Do your dresses come with shawls? |
| A: | Most evening dresses come with a sheer
matching shawl. You can contact
us to find out if the dress you're interested in comes with a shawl.
|
| Q: |
| Can I order extra fabric? |
|
| A: | Extra fabric is subject to availability and usually takes 4-6 weeks to ship. The cost
is generally from $20-$80 / yard, depending on the type of fabric. contact us for availability and pricing.
|
| Q: | Can
I order a dress to my measurements or design specifications? |
| A: |
The dresses on our site are only available
in the style, colors and measurements shown on the site. Our designers are unable to accommodate special
requests for design. You may be able to have a dress altered to your liking by a professional tailor
or seamstress.
|
| Q: |
What is your return policy? |
| A: | If you are not completely satisfied with your purchase, we accept returns for store credit. Unlike most other special occasion retailers, we accept returns for store credit and we are here 24 hours a day to assist you with your return!
Please contact us within 3 days of your order being delivered to request your Return Authorization Number (RA #). Please note that return shipping fees and handling charges are not refundable. It is the responsibility of the customer to pay for shipping charges and insurance on all return shipments. Please ship your return within 2 business days of the issue date of your RA number. Please have your RA number clearly printed on the outside of the box. Please remember, all products must be in the condition you received them and items must be unworn, unused, unwashed and in perfect condition.
We are not able to accept returns for undergarments or body shapers. All returns are subject to a 10% handling fee which will be deducted from your store credit. Our store credit will never expire!
International orders: If you received free shipping on your order, shipping cost will be deducted from your store credit. Any taxes, duties or customs fees incurred for international orders are non-creditable and are the responsibility of the customer.
You can email, call or chat online with us to request your Return Authorization number (RA #).
|
| Stock Availability
|
| Q: | Are
all of the dresses on the site available now? |
| A: | Many of the styles on our website are available to reach you within 3-10 business days
with our standard shipping, however everything is subject to stock availability and some sizes and colors
may not be available for immediate shipment. contact us to find out the estimated ship date for the dress you are interested
in. Please include the style number, size and color of the dress and the date you plan to wear the dress
(your "wear date").
|
| Q: | What does special order mean? |
| A: | Special order dresses are designs that
are not in stock but can be ordered from the designer. Specially ordered dresses will generally ship
10-12 weeks from the date of your order confirmation. When your order is processed we will provide
an approximate ship date and once this is confirmed by you, your credit card or PayPal account will
be charged. Special orders cancelled after confirmation are subject to a cancellation fee of up to 50%,
as Special Orders are cut specifically for you!
|
| Q: | What does pre-order mean? |
| A: |
Pre-Order means that an item is currently
out of stock but is in production and will be available at a later date. When your order is processed
we will provide an approximate ship date and once this is confirmed by you, your credit card or PayPal
account will be charged. Please note that availability dates are subject to change. Pre-Orders cancelled
after confirmation are subject to a cancellation fee of up to $50.
|
| Domestic Shipping |
| Q: | How long does standard shipping take? |
| A: | Orders placed with standard ground shipping take 3-10
business days to reach you.
(Ground shipping does not apply to Alaska or Hawaii.)
|
| Q: | Do you have expedited shipping? |
| A: | We offer UPS Next Day Air, 2nd Day Air
and 3 Day Select. Orders must be placed before 2pm EST in order to be processed the same day. Please
note that expedited shipments cannot be sent to a P.O. Box.
(3 Day Select does not apply to Alaska or Hawaii.)
|
| Q: | How much does shipping cost? |
| A: | Standard ground shipping is free for
orders over $50. Costs for expedited shipping and orders under $50 are determined based on your zip
code and can be obtained by clicking on the, "Calculate Shipping," that is located
below the dress description.
|
| Q: | Can you deliver a dress on Saturday? |
| A: | Saturday delivery is available for orders
placed after 4pm on Thursday and before 12pm on Friday, pending credit card verification, stock availability
and availability of Saturday delivery service in your area. There is a premium charge of $30 for Saturday
delivery.
|
| International
Orders |
| Q: | Do
you ship internationally? How long does it take? |
| A: |
We ship worldwide using UPS, TNT or
DHL. Shipping takes 5-7 business days.
|
| Q: | How much does international shipping
cost? |
| A: | You
can calculate the cost of shipping a particular dress to your country by clicking on the shipping quote
link below the price of the dress. Additional dresses will typically add $7-10 to the cost of shipping.
|
| Q: | Do you offer expedited international shipping? |
| A: |
We are now offering DHL expedited
international service standard with priority orders, with delivery in 2-4 business days, depending on
your location. Contact us for an estimated delivery date for the dress you’re interested in.
|
| Q: |
How do you recommend I pay for my order? |
| A: | We sometimes have trouble verifying international
credit cards so we recommend that you place your order using PayPal, which is an easy and secure way
to make online purchases. For more information visit www.PayPal.com. If you are unable to pay using
credit card or PayPal we also accept money order, bank transfers and Western Union.
|
| Payment Information |
| Q: | What methods of payment do you accept?
|
| A: | Our
preferred method of payment is PayPal. We also accept Visa, Mastercard, American Express, Discover,
money orders, bank transfers and Western Union.
|
| Q: | Do you accept gift cards? |
| A: | We do not accept pre-paid gift cards.
To make a payment using a gift card, you can set up a PayPal account and add funds from a gift card to
that account. For more information and to set up an account visit www.PayPal.com. |
| Q: | Do you charge sales tax? |
| A: |
Tax is only applicable for orders
shipping within New York state, at a rate of 8-8.875% depending on your exact location.
|
| Q: | When
do you charge my credit card/PayPal account? |
| A: |
Your credit card/PayPal account will be authorized for the full purchase amount
when your order is submitted. Your bank may hold these funds while the charge is pending. Your credit
card/PayPal account will be charged when your order is shipped or 26 days after your order is placed,
whichever comes first. Orders placed for pre-order and special order dresses will be charged upon confirmation
of the shipping date.
|
| I Would Like to Place an Order |
| Q: | How do I place my order online with a credit card? |
| A: |
Select the size and color of the dress
you would like to purchase and click, "Add to Cart." You will be taken to your shopping
cart where you will have the option to add our free gift with purchase, the NYD Add-a-Size bra insert.
From here you can continue to shop or proceed to checkout. On the first page of checkout you will enter
your shipping and contact information. You will then be directed to enter your credit card information.
Please note that if the billing address on your credit card is different than the address
the
order is to be shipped to we will need a letter of authorization from the credit
card holder
before we can process your order. A link to the form you will need to fill
out will be
included in the automatic order confirmation that you receive via email.
After entering your payment information you will be prompted to review the details
of
your order, and if this is domestic shipment, you will choose the method of shipment.
We
also ask that you indicate your wear date when placing your order so we can make
sure
you receive your dress on time. Before your order can be submitted you must agree
to our
return policy. Check the box to indicate that you agree and then click, "Submit
My Order."
|
| Q: |
| How do I pay for my order with a money order, bank transfer
or Western Union? |
|
| A: | Add the items you would like to purchase to your cart
and proceed to checkout. After you enter shipping and contact information, instead of entering your
credit card information, you will scroll to the bottom of the payment page and click on “Submit
Payment via Western Union, Bank Transfer or Money Order.” Then just complete the form and
we will contact you with the information you need to submit a payment within one business day.
|
| Q: | How do I pay with PayPal? |
| A: | Select the size and color of the dress you would like to purchase and click, "Add
to Cart." You will be taken to your shopping cart where you will have the option to add our
free gift with purchase, the NYD Add-a-Size bra insert. From here you can continue to shop or proceed
to checkout by clicking, "Checkout with PayPal." You will then log into your PayPal
account to complete your purchase.
|
| Q: | Can I place my order with a customer service representative? |
| A: |
Yes! You can place an order with a
NewYorkDress.com fashionista 24 hours a day! You can reach us by phone at (212) 594-3600 or you can
place your order via our secure web chat by clicking on the Live Help icon at the top of any page.
|
| Q: | How do I know if my order was accepted? |
| A: |
If your order was successfully placed you will
be directed to the order confirmation page and given your order confirmation number. If you were not
given an order confirmation number, but think that your order was submitted, you can contact usto find out if you have an open order and get
your order number.
|
| Q: | Why was there an error checking out? |
| A: | Check out errors can occur when the credit card details
are entered incorrectly or if the billing address does not match the information provided by your issuing
bank. Please refer to the error message shown. contact us if you have corrected the problem and are still not able to
successfully enter your order.
|
| Q: | Help! I need a dress right away! |
| A: | Most items that are in stock and ordered
before 2pm EST Monday – Friday can be shipped same day (pending credit card verification).
Overnight
shipment is not available for orders outside of the continental U.S. If you are
outside of the U.S. we offer express shipping via DHL with delivery in just 2-
5 business
days.
If there’s a particular dress you’re interested in, we
would recommend calling to chatting with us to make sure your dress can arrive in time for your event.
We’re here 24 hours a day! You can reach us by phone at (212) 594-3600. To chat with us, click
on the Live Help icon at the top of any page.
If you haven’t found a
dress yet, we’d recommend checking out our Clearance page first. We have a fabulous selection
of designer gowns with amazing discounts and all the dresses can ship out the same day if you place
your order before 2pm EST.
|
| I
Have an Order |
| Q: | I've placed my order. Now what? |
| A: |
Thank you for shopping with NewYorkDress.com! You
will receive an order confirmation via email and will be able to track your order status online here. Once
your order has been processed you will receive another email with your estimated ship date or should
your dress not be available for your indicated wear date, a request from us as to how to proceed with
your order.
|
| Q: | My shipping address and credit card billing address are different. What do you need
to process my order? |
| A: |
We require a letter of authorization from the card holder in order to ship to
an address other than the credit card’s billing address.A link to the form (in PDF format) can be found at the
bottom of your order confirmation email. Please complete this form and fax it to us at (212) 602-0160
or scan and email it to us at info@newyorkdress.com.
If you are unable to complete this form you can send a copy of the credit card holder's government-issued
photo ID and a signed and dated statement of authorization including your order confirmation number.
If you would rather not complete the form, you can request to have the dress sent to the credit
card’s billing address or submit your order via PayPal.
|
| Q: | The dress I ordered is not available.
What are my options? |
| A: |
You can contact us with any other styles you’re interested in to see if
they can arrive in time for your event or you can request for a NewYorkDress.com fashionista to help
find you something fabulous. If your next choice is available we can replace the original dress with
the one that is available. If you are not interested in any other dresses you can contact us to cancel
your order without penalty.
|
| Q: | How can I check my order status? |
| A: | Click here and enter your order number and email address.
|
| Q: | Can I edit my order after it has been
confirmed? |
| A: | Orders
that are pending can be changed or canceled without penalty. Once your order has been processed any
changes made to your order will be subject to a $35 cancellation fee. Confirmed special orders
and orders that have been shipped are subject to a cancellation fee of up to 50%.
|
| Q: | I am not satisfied with my purchase. How do I request a return? |
| A: |
All requests for returns must
be submitted via within 3 days of delivery. Send an e-mail including your invoice number to returns@newyorkdress.com.
Please be sure to include the
reason you’re requesting a return.
|
| Q: |
Can
I buy wholesale from NewYorkDress.com? |
| A: | In compliance with the Designers request, NewYorkDress.com does not sell wholesale.
Sites that offer to sell wholesale are not authorized dealers and will not provide you with authentic
designer dresses. We suggest that you be cautious and avoid doing business with these companies. We
do offer overstock items on our clearance pages at prices marked up to 70% below the retail value.
All of the dresses on our clearance pages are brand-new, in perfect condition and
available for same day shipping when your order is placed before 2 p.m. EST. We also offer free
ground shipping within the US and free international shipping for orders over $300.
|
| About NewYorkDress.com |
| Q: | Do you have a store where I can find
your dresses? |
| A: | NewYorkDress is solely an online store and our offices are not open to the public. We
do have a sister boutique located in Queens, NY that carries many of the styles we carry online in addition
to shoes, jewelry and other accessories to complete your look.
Oz Boutique
70-09
Austin Street
Forest Hills, NY 11375
(718)544-1087
Google Map
Hours of Operation:
Mon-Sat
10:30am-8:00pm
Sunday 12:00pm-6:00pm
|
| Q: |
Do you have a catalog? |
| A: | We do not have a catologue but you can
see all of the styles we carry on our website.
|
| Q: | How can I contact customer service? |
| A: | You can send us an e-mail by clicking
on the Contact Us tab at the top of the website or by clicking on Ask a Question on the page of the
dress you’re interested in. You can reach us by phone at (212) 594-3600 or chat live with
us by clicking on the Live Help icon at the top of any page. We’re here 24 hours a day, 7
days a week!
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