Return Policy

We want you to be completely satisfied with your purchase, so unlike most other special occasion retailers we accept returns for exchange or store credit if you are not 100 % satisfied.

Clearance items & Bridal or Bridemaid collections are FINAL SALE!

With NewYorkDress's Return Policy, all we ask is that you send the items back to us in perfect condition and that you follow the return instructions listed below. We take pride in our quality products and service and we value our relationship with you. Our goal is to make the returns process as simple as possible to make sure you look and feel your best for your big event.


A NOTE ABOUT SIZING

All of our dresses are sized according to each designer’s specifications; therefore, the size you normally wear may not be the size you would wear in a dress from our site. Before you choose your size, we recommend looking at the size chart for the dress you are interested in to make sure you are choosing the best size for your measurements. To make sure you are getting the best size, click on ‘What’s my size?’ link next to the size option of your dress of choice.


RETURN FOR EXCHANGE

Please email us at returns@newyorkdress.com within 7 days of receiving your order to request your Return Authorization Number (RA #). Please indicate that you want to exchange your purchase, and note the designer name, new style, color, size requested and your wear date.


Domestic Customers

• Your package must be postmarked within 5 business days of receiving your Return Authorization Number (RA#).

International Customers

• If you received free shipping on your order, the shipping cost will be deducted from your exchange. Any taxes, duties or customs duty fees incurred for international orders are non-creditable and are the responsibility of the customer.

Any remaining balance will be stored as credit; balance cannot be converted to refund. Our Store Credit never expires.


RETURN FOR STORE CREDIT

Please email us at returns@newyorkdress.com within 7 days of receiving your order to request your Return Authorization Number (RA #). Please indicate that you want to receive a Store Credit. A Store Credit will be issued once your return is received and inspected. Store Credits will be issued in the form of a gift card which never expires.

Domestic Customers

• Your package must be postmarked within 5 business days of receiving your Return Authorization Number (RA#).

International Customers

• If you received free shipping, the shipping cost will be deducted from your store credit. Any taxes, duties or customs duty fees incurred for international orders are non-creditable and are the responsibility of the customer.

Once your store credit is available for use, we send you an email with your available balance. To apply a store credit, call or chat with us. We will need your previous order number.
Any remaining balance will be stored as credit; balance cannot be converted to refund. Store Credits will be issued in the form of a gift card which never expires.


PLEASE NOTE

• Due to the nature of our Bridal and Bridesmaid Collections we cannot accommodate any request for exchanges or returns. These styles are specifically manufactured for your event. We recommend that you confirm the style, size, color and other specifications before submitting your order.

• Returns must be shipped back to us within 5 days of receiving your (RA#). You may use the shipping carrier of your choice for your return. All returns must be insured by the shipping carrier and sent “signature required”.

• Please have your RA # clearly printed on the outside of the box. All products must be in the condition you received them and items must be unworn, unused, unwashed and in perfect condition, with the original product tags attached and garment bag intact to be accepted as a return. Any items that appear to have been worn or altered will be returned to you.

• We are not able to accept returns for undergarments or body shapers.

• Packages returned without an RA # will be subjected to a restocking fee of up to 50%.

• Processing time for Returns is 4-7 business days. Once processed, the exchange or store credit will be applied to your order.


Your satisfaction is our top priority. If you are unsatisfied for any reason please let us know and we will make it right. Please contact us if you need us to help you with your return. We are here to serve you.

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