| Ordering |
|
| Order Notifications |
| Your Contact Information |
| Stock Availability |
| Processing |
| Special Orders |
| Pre-Orders |
| Order Cancellation |
| Sales Tax |
| Methods of Payment |
| Credit Card Payments |
| PayPal Payments |
| Other Methods of Payment |
| International Customers |
| Store Credit |
| Order Notifications |
| After you
have placed your order, you will receive an automatic email confirmation containing the details of your
order. Once your order has been processed you will receive an email with the estimated delivery time.
You can also check the status of your order anytime here. When your order is shipped you will receive
a notification email with the tracking number of your shipment. Please note that if your order has more
than 1 item you may receive multiple shipments.
|
| Your
Contact Information |
| Please confirm that your email address
is accurate and if necessary, add info@newyorkdress.com
to your white list so our emails about your order aren’t flagged as spam. A phone number is required
should we need to contact you about your order.
|
| Stock
Availability |
| All products are subject to availability but
most are available to ship from us within 5-7 business days.
|
| Processing |
| Orders must be placed before 2pm EST in order to be processed the same business
day. All orders placed after 2pm EST will be processed the next business day. |
| Special Orders |
| Special
order dresses are designs that are not in stock but can be ordered from the designer. When your order
is processed we will provide an approximate ship date and once this is confirmed by you, your credit
card or PayPal account will be charged. Special orders cancelled after confirmation are subject to a
cancellation fee of up to 50%, as Special Orders are cut specifically for you!
|
| Pre-Orders |
| Pre-Order means
that an item is currently out of stock but is in production and will be available at a later date. When
your order is processed we will provide an approximate ship date and once this is confirmed by you, your
credit card or PayPal account will be charged. Please note that availability dates are subject to change.
Pre-Orders cancelled after confirmation is subject to a cancellation fee of up to $50.
|
| Order Cancellation |
Your
order can be cancelled without penalty so long as it has not been processed. Once an order has been processed
and confirmed (payment verified and item ordered and invoiced by our designers) cancellations of in stock
items will incur up to a $35 cancellation fee.
Once your order has shipped, you
cannot cancel. Orders refused by customers will incur a restocking fee of up to 50% of the cost of the
items in addition to shipping fees that will be debited from your account.
|
| Sales Tax |
| All orders are shipped
out of New York City. New York State sales tax is applied only to orders shipped within New York State. |
| Methods of Payment |
NewYorkDress.com
accepts the following forms of payment: American Express, Visa, MasterCard, Discover, PayPal, Western
Union, money order, bank transfer. NewYorkDress.com does not accept personal checks, certified checks
or COD.
 |
| Credit Card Payments |
Your credit
card will be authorized when you place your order. Your bank or Credit Card Company can put these funds
on hold while the authorization is pending. Please note that if you cancel your order, your bank can
take 7-10 business days to release the funds back into your account (up to 30 calendar days for Middle
Eastern banks). Your card will not be charged until your order ships or you confirm a later ship date
for an item.
All customers are subject to credit card verification. Your billing
information must be entered exactly as it appears on your credit card statement. If any information is
different we will not be able to process your order or we may request that you submit your payment with
PayPal.
Please note that we require a letter of authorization from the card
holder in order to ship to an address other than the credit card’s billing address. A link to the form
in PDF format follows and can also be found at the bottom of your order confirmation email: Here.
Once your have placed your order, please complete this
form and fax it to us at (212) 602-0160 or scan and email it to us at info@newyorkdress.com.
If you are unable to complete this form you can send a copy of the credit card holder's government-issued
photo ID and a signed and dated statement of authorization including your order confirmation number.
If you would rather not complete the form, you can request to have the dress sent to the credit card’s
billing address or submit your payment via PayPal.
|
| PayPal
Payments |
PayPal is a service that allows you to securely
send and receive payments online and is NewYorkDress.com’s preferred method of payment. It’s fast, FREE
and will protect you from credit card fraud. For more information visit www.PayPal.com.
When you submit
your order using PayPal, your account will be authorized for the full purchase amount. If your account
is linked to a credit card or bank account, your funds could be held as a pending authorization. Your
account will be charged when your order is shipped or when you confirm a later shipping date with us.
If you place an order and part of it is cancelled, your account will be charged for
the full amount and then refunded the difference. Refunds post back to your PayPal account immediately
however if your account is linked to a credit card or bank account, your bank may hold these funds for
7-10 business days.
|
| Other
Payment Options |
| To place an order using any of the above
methods of payment, add the items you would like to purchase to your cart and proceed to checkout. After
you enter shipping and contact information, instead of entering your credit card information, you will
scroll to the bottom of the payment page and submit a request to submit payment by money order, bank
transfer or Western Union. We will contact you with the information you need to submit a payment in 1
business day. |
| International Customers |
International orders are subject to manual credit card verification that can delay
the processing of your order up to 2 business days. To avoid this delay we recommend that you submit
your payment via PayPal, which is an easy and secure way to submit a payment online.
We do accept all major credit cards for international orders but please be advised that we may
request additional information to verify your payment.
|
| Store
Credit |
| Our store credit never expires and it can be applied
to any product seen on our site. Any remaining balance can only be applied to another order; it cannot
be exchange for any type of refund. Orders processed with store credit are considered final sale and
cannot be exchanged after the order has been shipped. |