FAQs


Frequently Asked Questions
About Our Dresses
Returns
Stock Availability
Domestic Shipping
International Orders
Payment Information
I Would Like to Place an Order
I Have an Order
About NewYorkDress.com
About Our Dresses
Q: Are all of the dresses on your site authentic designs?
A: We are an authorized retailer for all of the designers that we carry and all of our dresses are original pieces. This info can be verified on the individual website of each designer by searching their "Find an authorized retailer" or similarly named section.
Q: How do I know what size to order?
A: To determine your size for a particular dress we recommend that you have your bust, waist, and hip measurements taken and compare them to the measurements found on the size chart for that dress. To pull up the size chart click on, "SIZE CHART," below the size selectors on the page of the dress you are interested in. All sizes listed are US sizes and sizing varies by designer and style, so be sure to consult the chart for the dress you are interested in. We recommend choosing the size that comfortably fits all of your measurements. If you are between sizes we recommend choosing the larger size so you can have the dress altered by a tailor or seamstress for a perfect fit.
Q: How do I determine my measurements?
A: We recommend having your measurements taken by a professional tailor or seamstress or having someone help you take them. Measurements should be taken in the undergarments you plan to wear under your dress. Make sure to keep the measuring tape comfortably loose, like you'd want your dress to fit.
Bust Measurement -Standing up straight, with your arms at your side, measure the fullest part of your chest and around your back..
Waist Measurement -Measure the narrowest part of your torso or where your waist creases when you bend to the side. The natural waist is generally 1 inch above the belly button.
Hips-Standing up straight with feet shoulder width apart, measure around the fullest part of your hips.
If you’re not sure if you’re taking your measurements properly you can watch our
sizing video here.
Q: According to the size chart I am a different size than I am used to wearing. Why is that?
A: Dresses are sized differently than regular clothing so the best size for you might not be the one you're used to wearing. We recommend that you choose your size based on your measurements and the dress' size chart.  
Q: How can I see a dress in another color?
A: If a dress is not pictured in the color you are looking for, you can contact us to request an image or description of the color you are interested in.  
Q: How long are the dresses?
A: Length varies by the style and designer, however full-length gowns generally measure 55-60"(140-152cm) from the collarbone to the bottom hem and short dresses range from 27-32"(68-80cm). contact us to request the specific length of a particular design.
Q: How can I tell what kind of fabric a dress is made of?
A: If the type of fabric is not included in the product description we would be happy to find out for you. Contact us to request more information.  
Q: Do your dresses come with shawls?
A: Select evening dresses may come with a sheer matching shawl, but most do not. You can contact us to find out if the dress you're interested in comes with a shawl.  
Q:
Can I order extra fabric?
A: Extra fabric is subject to availability and usually takes 4-6 weeks to ship. The cost is generally from $20-$80 / yard, depending on the type of fabric, contact us for availability and pricing.
Q: Can I order a dress to my measurements or design specifications?
A: The dresses on our site are only available in the style, colors, and measurements shown on the site. Our designers are unable to accommodate special requests for design or size. You may be able to have a dress altered to your liking by a professional tailor or seamstress.  
Returns
Q: What is your return process?
A: Please view our return policy page for our full return policy.
Stock Availability
Q: Are all of the dresses on the site available now?
A: Most of the styles on our website are available to reach you within 2-14 business days with our standard shipping (based on location), however everything is subject to stock availability and some sizes and colors may not be available for immediate shipment. Items that are available to order but will not ship immediately will display an estimated shipping date.
Q: What does special order mean?
A: Special order dresses are designs that are not in stock but can be ordered from the designer. These items generally ship in 6-10 weeks, an approximate shipping date will be displayed on the dress page. Once the order is confirmed we are unable to cancel these items, as Special Orders are cut specifically for you!
Q: What does pre-order mean?
A: Pre-Order means that an item is currently out of stock but is already in production and will be available at a later date. Approximate shipping dates are listed on the dress page. Please note that availability dates are subject to change.
Domestic Shipping
Q: How long does standard shipping take?
A: Orders placed with standard ground shipping take 6-12 business days to reach you.
(Ground shipping does not apply to Alaska or Hawaii.)
Q: Do you have expedited shipping?
A: We offer Next Day Air and 2nd Day Air. Orders with these shipping services have a 1 business day processing time.
Q: How much does shipping cost?
A: Standard ground shipping is free for orders over $249. Costs for expedited shipping and orders under $249 are determined based on your zip code and can be calculated in the shopping cart. 
Q: Can you deliver a dress on Saturday?
A: Saturday delivery is available for orders placed after 4pm on Thursday and before 12pm on Friday, pending credit card verification, stock availability and availability of Saturday delivery service in your area. There is a premium charge for Saturday delivery. 
International Orders
Q: Do you ship internationally? How long does it take?
A: We ship worldwide. Shipping takes 8-14 business days.
Q: How much does international shipping cost?
A:

International shipping is free for orders over $400. For orders under $400, you can calculate the cost of shipping to your country in the shopping cart. 
Q: Do you offer expedited international shipping?
A:

We do not offer expedited international shipping.
Q: How do you recommend I pay for my order?
A: We sometimes have trouble verifying international credit cards so we recommend that you place your order using PayPal, which is an easy and secure way to make online purchases. For more information visit www.PayPal.com. If you are unable to pay using credit card or PayPal we also accept bank transfers.

Payment Information
Q: What methods of payment do you accept?
A: Our preferred method of payment is PayPal. We also accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Shop Pay, Google Pay, and bank transfers.

Q: Do you charge sales tax?
A: We charge sales tax on orders shipping to the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Louisiana, Massachusetts, Michigan, Minnesota, New York, North Carolina, Ohio, South Carolina, Tennessee, Texas, Virgina, and Washington.
Q: When do you charge my credit card/PayPal account?
A:

Your credit card/PayPal account will be authorized for the full purchase amount when your order is submitted. Your bank may hold these funds while the charge is pending. You will then be charged once fraud analysis has been completed which can take up to 48 hours.
I Would Like to Place an Order
Q: How do I place my order online with a credit card?
A:

Select the size and color of the dress you would like to purchase and click, "Add to Cart." Your selection will be added to the cart. Now you can continue to shop or proceed to checkout by clicking on the cart or bag icon at the top right of the page. In the cart you can specify a sales rep who helped you, or proceed to checkout. Enter your shipping address, choose a shipping method, enter your payment information and billing address (if different than your shipping address). Before your order can be submitted you must agree to our return policy. Check the box to indicate that you agree and then click, "Complete Order." Gift cards, Discount and Coupon codes can be added at any step of the checkout process in the cart summary in the right hand column.
Q:
How do I pay for my order with bank transfer?
A: Add the items you would like to purchase to your cart and proceed to checkout. After you enter shipping and contact information, instead of entering your credit card information, you will click on “Bank Transfer” as your payment method. Once the order is complete we will contact you with the information you need to submit a payment within one business day.
Q: How do I pay with PayPal?
A: Simply choose Paypal as your payment method during the checkout process.  
Q: Can I place my order with a customer service representative?
A: Yes! You can place an order with a NewYorkDress fashionista! You can reach us by phone at (212) 594-3600 or you can place your order via our secure web chat by clicking on the chat icon in the lower left-hand corner of every page.

Q: How do I know if my order was accepted?
A: If your order was successfully placed you will be directed to the order confirmation page and given your order number. If you were not given an order number, but think that your order was submitted, you can contact us to find out if you have an open order and get your order number.
Q: Why was there an error checking out?
A: Check out errors can occur when the credit card details are entered incorrectly or if the billing address does not match the information provided by your issuing bank. Please refer to the error message shown. Contact us if you have corrected the problem and are still not able to successfully enter your order.

Q: Do you price match?
A: NewYorkDress.com will match the price of any full priced item, if found on any other Authorized Website at a lower price and give you an extra 5% off. Even if it is a penny less!

It's simple, just contact us with the details. This offer is also valid within 30 days of receiving an existing order from NewYorkDress.com. We will match the price and give you an additional 5% off your purchase.

Competing websites must have same style, color, and size available and must be an authorized retailer. Offer not applicable to clearance and sale items.
Q: Help! I need a dress right away!
A: Most items that are in stock and ordered with Next Day shipping before 2pm EST Monday – Thursday can be shipped in 1 business day (pending credit card verification). Overnight shipment is not available for orders outside of the continental U.S.

If there’s a particular dress you’re interested in, we would recommend calling or chatting with us to make sure your dress can arrive in time for your event. You can reach us by phone at (212) 594-3600. To chat with us, click on the chat icon in the lower left-hand corner of any page.
I Have an Order
Q: I've placed my order. Now what?
A:

Thank you for shopping with NewYorkDress.com! You will receive an order confirmation via email and will be able to track your order status online here. Once your order has been shipped you will receive another email with your tracking information.
Q: The dress I ordered is not available. What are my options?
A: You can contact us with any other styles you’re interested in to see if they can arrive in time for your event or you can request for a NewYorkDress.com fashionista to help find you something fabulous. If your next choice is available we can replace the original dress with the one that is available. If you are not interested in any other dresses you can contact us to cancel your order without penalty.  
Q: How can I check my order status?
A: You can check your order status online here.
Q: Can I edit my order after it has been confirmed?
A:

Orders that are pending can be changed or canceled without penalty. If you wish to cancel or change your order once it has been processed, a 25% restocking fee may be deducted from your payment.   
Q: I am not satisfied with my purchase. How do I request a return?
A:

Please refer to our full return policy
Q: Can I buy wholesale from NewYorkDress.com?
A:

NewYorkDress.com does not sell wholesale. 
About NewYorkDress.com
Q: Do you have a store where I can find your dresses?
A: NewYorkDress does have a store, located in Queens, by appointment only. You can book an appointment online here.
Q: Do you have a catalogue?
A: We do not have a catalogue but you can see all of the styles we carry on our website.  
Q: How can I contact customer service?
A: You can find all the ways to contact us here.