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If you have any questions on how to measure, after watching our measurement video, please contact us via phone 212.594.3600. After determining your measurements, refer to the dress designer’s size chart. Sizes may differ between designers. It is important to utilize each designers’ size chart, when purchasing numerous dresses. BUST: Measure over the fullest part of your bust. Keep the measuring tape comfortably loose. WAIST: Measure around your natural waistline. Keep the measuring tape comfortably loose. HIPS: Measure around the fullest part of the hips, approximately 8 inches below your waist. Keep the measuring tape comfortably loose.
Enter your measurements
Find your size for this dress:
If you're taking your measurements yourself, make sure to watch our sizing video that explains how to get the correct measurements and feel free to contact us if you have any questions about alterations or choosing the best size based on your measurements.
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UK
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EU
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International size conversions are only approximations. Please take your measurements for your bust, waist and hips and compare them to the dress size chart to determine the best size for the dress you're interested in.
PRICE MATCH
NewYorkDress.com will match the price of this item, if found on any other Authorized Website at a lower price and give you an extra 5% off. Even if it is a penny less!
It’s simple, contact us via email at info@newyorkdress.com with the link to the lower priced item. This offer is also valid within 30 days of receiving an existing order from NewYorkDress.com. We will match the price and give you an additional 5% off your purchase.
Competing websites must have same style, color, and size available and must be an authorized retailer. Offer not applicable to clearance and sale items.
SHIPPING
FREE SHIPPING
Free US Ground Shipping on orders over $249
Free Standard International Shipping on orders over $400*
GENERAL SHIPPING TIMELINE FOR IN STOCK ITEMS
Free Domestic Ground Shipping - 6-12 business days
UPS Ground - 6-12 business days
UPS 2nd Day Air - 3 business days
UPS Next Day Air - 2 business days
Free International Shipping - 8-14 business days
FedEx International Economy - 8-14 business days
AVAILABILITY
IN STOCK ITEMS
Most items shown on our website are in stock and ready to ship in 5-7 business days. However in stock items shipping from international warehouses may take slightly longer to ship after processing. Items from Angela & Alison, Chic & Holland, Cristallini, Fely Campo, Ilmio, In Couture, J'Adore, Jean Louis-Sabaji, Modessa Couture, Nicoletta, Odrella, Portia & Scarlett, Reverie Couture, Tarik Ediz, and Tina Holly Couture generally ship from international warehouses.
PRE-ORDER ITEMS
Some items are not available to ship immediately but are scheduled to ship at a later date. This will be noted on the product page, see the image below for an example:
The image displays a product page for a pre-order item. At the top, it states "Pre-Order, Estimated ship date 6/19/2022" in bold text. Below, there are options to select the product color (currently set to "Light-Blue-Multi") and size (set to "00") from dropdown menus. A quantity selector allows adjustment of the number of items, with plus and minus buttons. At the bottom, there is a prominent "Add to Cart" button.
Items listed with Pre-Order dates ship 5-7 business days after the date listed. Please note the date format is MM/DD/YYYY.
DOMESTIC SHIPPING
In-Stock items ordered with standard ground service usually ship from our warehouse in 5-7 business days. All shipments are subject to item availability and credit card verification. Once your order has shipped you will receive an email with the tracking number for your shipment.
INTERNATIONAL SHIPPING
We ship worldwide to almost every country. Orders are sent via FedEx and usually ship from our warehouse in 5-7 business days. All shipments are subject to item availability and credit card verification. Once your order has shipped you will receive an email with the tracking number for your shipment. All shipments require a signature and may be subject to taxes, duties and customs fees to be paid upon delivery.
APO & FPO ADDRESSES
APO & FPO addresses are military installations around the globe both international and domestic. Orders to these addresses can only be shipped with the United States Postal Service. Shipping to APO & FPO addresses with USPS can take up to 30 days in transit before receipt. We are unable to expedite this shipping service.
ALASKA, HAWAII, & PUERTO RICO
We are unable to ship orders to Alaska, Hawaii, and Puerto Rico with ground service. Air options (2 Day or Overnight) are the only available shipping services we can offer for orders shipping to Alaska, Hawaii, and Puerto Rico.
*Restrictions apply, free international shipping is not available for all locations. Countries experiencing geo-political unrest may be exempt.
AUTHENTICITY
We are an authorized retailer for all of the designers that we carry and all of our dresses are 100% original pieces. Our items come directly from our designers and are completely new and unworn. All items are inspected for defects before shipping. To verify our authenticity you can find our information on any of our designers personal websites under "Where to buy" or similar link. Contact Us for more information.
Our Return Policy
We take pride in our quality products and service, and we value our relationship with you. If you are not completely satisfied with your purchase, we are happy to accept your item(s) back for store credit or exchange within 7 days of receiving your order. Store credit never expires.
Store credit will be issued for the total amount of the order minus shipping costs, discounts and promotions. A $12 return shipping label is available, which would be deducted from the store credit amount if you choose to use our label. The return label can only be issued for Domestic orders. Any return shipping costs, taxes, duties, or customs fees incurred for international orders are non-creditable and are the responsibility of the customer.
Your order must be in perfect condition, unworn with tags attached. Please follow our very simple return process:
Email us at info@newyorkdress.com within 7 days of receiving your order
Make sure to include your order number in the request.
Advise if you would like an exchange or store credit. For exchanges, make sure to include the style, size, and color for the new order.
Your package must be postmarked within 5 days of receiving your RA number.
Store credit cannot be exchanged for a refund.
Please note all sale items are FINAL and are not eligible for exchanges or store credit. We do not accept return requests past 7 days of receiving your order.
Orders sent back without an RA number are subject to a 50% fee and will ultimately delay your store credit or exchange order.
Processing time for Returns is 2-4 business days. Once processed, you will receive an email with your store credit number that you can apply to an order now or in the future. If you placed an exchange order you will receive an email when your order is shipped.
Upon inspection, if it is determined that the item has been worn, altered, tampered with, or damaged without prior notification your return authorization will be voided and the item will be shipped back to you.
A Note About Sizing
All of our dresses are sized in US sizes according to each designer’s specifications; therefore, the size you normally wear may not be the size you would wear in a dress from our site. Before you choose your size, we recommend looking at the size chart for the dress you are interested in to make sure you are choosing the best size for your measurements. To make sure you are getting the best size, click on the ‘Size Chart’ link above the dropdowns or at the bottom of the size dropdown on your dress of choice.
CANCELLATION POLICY
Your order can be cancelled at no charge prior to processing.*
In-Stock Items If you wish to cancel an in-stock item from your order after it has been processed,* a 25% restocking fee will be applied and deducted from your payment.
Pre-Order Items
If you wish to cancel a pre-order item from your order after it has been processed,* a 50% restocking fee will be applied and deducted from your payment.
Special Order Items
Special Orders are unable to be cancelled as these items are cut specifically for you.
*Processing/Processed- payment verified, item(s) ordered and confirmed by our vendors.
Your satisfaction is our top priority. If you are unsatisfied for any reason please let us know and we will make it right. Please contact us if you need us to help. We are here to serve you.
If you have any questions on how to measure, after watching our measurement video, please contact us via phone 212.594.3600.
