We continue to operate in a limited capacity in accordance to all state, local, and federal regulations. We are ensuring that all items shipped are being handled following CDC guidelines for safety.
As UPS, FedEx, and DHL continue to function we are working hard to ship as many orders as possible. We understand the frustration and disappointment surrounding cancellations of special events like prom or weddings which is why our team is working personally with every order to ensure the satisfaction of our customers. We will continue to keep you updated as the situation unfolds.
We at NewYorkDress care about our customers and employees and are taking the precautions necessary to ensure the safety and health of everyone involved during this time.
Earlier this week as a precautionary measure we decided to close our New York boutique and office. Essential staff were asked to work remotely and we limited the number of warehouse employees per shift.
Changes to customer service
Our response time for email inquiries will increase to within 48 hours of receipt and wait times on the phone may also increase slightly. While we are operating with a smaller staff at this time, we ask for your patience and cooperation as we navigate customer inquiries.
If you have any questions or concerns, please call or email our customer service team at 1-212-594-3600 or email@example.com as our customer service hours will remain the same. We would be glad to assist you.
Changes to Shipping
Today (03/20/2020) our Governor signed an executive order directing all non essential business statewide to close in-office functions effective Sunday at 8pm. Similar executive orders have also been issued in California and Illinois. Our warehouses in these locations will no longer be open delaying some orders for the foreseeable future.
If you already have an existing order that will be affected by these closures, our customer service team will contact you immediately to try and find a resolution.
If you are thinking of placing a new order and need to receive an item before May we recommend speaking with our customer service team before placing an order.
Changes to our Return Policy
We receive all our returned items in our New York warehouse and because of its closure we will no longer be able to accept returns or exchanges until further notice. ALL SALES ARE FINAL.
We ask for you patience and understanding at this time. Please stay safe and we hope to serve you in our full capacity in the future.
Changes to our Cancellation Policy
Your order can be cancelled at no charge prior to processing.*
If you wish to cancel an in-stock item from your order after it has been processed,* a 25% restocking fee will be applied and deducted from your payment.
If you wish to cancel a pre-order item from your order after it has been processed,* a 50% restocking fee will be applied and deducted from your payment.
Special Order Items
Special Orders are unable to be cancelled as these items are cut specifically for you.
*Processing/Processed- payment verified, item(s) ordered and confirmed by our vendors.