FREE SHIPPING
Free US Ground Shipping on orders over $249
Free Standard International Shipping on orders over $400
Please Note: This is general information visit our help center for more specific information.
DOMESTIC SHIPPING
In-Stock items ordered with standard ground service usually ship from our warehouse in 5-7 business days. Orders placed before 2pm EST Monday-Friday will be processed the same business day. Orders placed after 2 p.m. EST Monday - Friday will be processed the following business day. Orders placed after 2 p.m. EST on Friday will be processed the following Monday. All shipments are subject to item availability and credit card verification. Once your order has shipped you will receive an email with the tracking number for your shipment.
INTERNATIONAL SHIPPING
In-Stock items are sent via DHL and usually ship from our warehouse in 5-7 business days. Orders placed before 2pm EST Monday-Friday will be processed the same business day. Orders placed after 2 p.m. EST Monday - Friday will be processed the following business day. Orders placed after 2 p.m. EST on Friday will be processed the following Monday. All shipments are subject to item availability and credit card verification. Once your order has shipped you will receive an email with the tracking number for your shipment. All shipments require a signature and may be subject to taxes, duties and customs fees to be paid upon delivery.
RETURNS
We want you to be completely satisfied with your purchase. Unlike most other special occasion retailers we accept returns for a refund with a 15% restocking fee or exchange for an alternate item with no restocking fee on items purchased online. You have 7 days after receiving your order to contact us to request a return or exchange.
Clearance, Bridal, Body Shapers, Shoes, Accessories, and Jewelry items are FINAL SALE!
All custom ordered dresses by Beside Couture, Chic and Holland, Cristallini, Edward Arsouni, Gatti Nolli, and Saiid Kobeisy are subject to a 50% restocking fee
Items purchased in our NYC salon are final sale and are not eligible for return or exchange.
If you have any questions on how to measure, after watching our measurement video, please contact us via phone 212.594.3600.